Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@hatleaders.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@hatleaders.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hatleaders.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@hatleaders.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@hatleaders.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return and Refund Policy
Custom hats and products are tailor-made to suit each of our customer’s unique preferences. As such, all products are completely custom decorated to your order and can’t be fully reused. Therefore, we do not offer returns or refunds for custom products.
However, if you are unhappy with your order, please contact our customer service team within 15 days of receiving your order. Ensure to notify us if the garments:
- Don't match your order confirmation.
- Have any manufacturer defects.
- Have a decoration method that doesn't match your approved art proof.
The items for return should remain unworn. Upon validation, a rushed replacement order will be processed asap, and a return label will be provided to you.
Order Cancellation
There will be a 20% order cancellation fee on all orders. Custom orders that have been started will have a higher percentage. This fee will be deducted from any refund amount due.
You can cancel your order at any time unless the order has shipped. At that point, it will be classified as a return.
No refund will be given on finished custom item(s).
Damages and Issues
If you receive your custom product with any damages or defects, please inspect it immediately upon reception and contact us without delay. If your item is defective, damaged, or if you receive the wrong item, get in touch with us so that we can evaluate the situation and make it right.
We guarantee our custom decorated garments for their quality and craftsmanship up to 60 days of receiving your order.
Contacting Us
For any questions, concerns, or issues related to your order, you can always reach out to us at support@hatleaders.com.
Exceptions / Non-Returnable Items
All custom products are final sale and cannot be returned or exchanged. Additionally, the following items are non-returnable: perishable goods (such as food, flowers, or plants), personal care goods (like beauty products), hazardous materials, flammable liquids, or gases. If you’re unsure about the return policy for a specific item, please contact us before making a purchase.
Please note that we do not accept returns on sale items or gift cards.
Exchanges
Given the customized nature of our products, we do not offer traditional exchanges. However, if you have any concerns about your product, please get in touch with us, and we will do our best to assist you.
Mistaken Returns
Please ensure that you only send items to us that have been approved for evaluation or return. If you accidentally send the wrong item, contact us promptly. We cannot guarantee that unsolicited items will be located and returned, and we do not offer compensation for items sent to us without prior communication.
Last updated: August 18, 2022