Shipping policy

Hatleaders Shipping Policy

We strive to provide our customers with a seamless shipping experience. Below, you’ll find details about our carriers, shipping options, costs, and procedures to ensure transparency and confidence in our process.

Carriers Used:

USPS
UPS

Shipping Options and Costs

Free Shipping

Available for orders of $150 or more within the continental U.S.
Estimated shipping time: 7 to 10 days.

Paid Shipping (Orders Below $150)

USPS: Shipping time varies between 2 to 7 days, based on the chosen service.
Costs will be calculated at checkout based on current carrier rates.
UPS: Shipping time varies between 2 to 5 days, based on the chosen service.
Costs will be calculated at checkout based on current carrier rates.

Processing Time:

99% of our custom orders are shipped within 7 days. On rare occasions, there might be slight delays due to back orders from suppliers.

Estimated Delivery Time:

Delivery can range between 2 to 10 days, depending on the shipping method chosen.
Please note: During peak holiday seasons or unforeseen circumstances, shipping times may be longer.

Shipping Restrictions:

No restrictions.

Tracking:

Upon shipping, customers will automatically receive an email containing their tracking number.

Packaging:

All custom orders are dispatched in high-quality corrugated boxes to minimize potential shipping damages.

Insurance:

Packages are insured only if customers purchase the shipping protection option available at checkout.

Damaged/Lost Items:

For custom product shippers, it is standard to offer a replacement for items that are damaged in transit or lost, provided the customer has purchased shipping protection.
Any damaged items should be reported within 7 days of receiving the package with photographic evidence.
Lost items will be considered for replacement if they haven't arrived within 30 days.

Reporting Damaged/Lost Items:

Please refer to our refund and return policy for detailed procedures on reporting and replacing such items.

Holiday Shipping:

During peak holiday seasons, processing times might experience slight delays due to high volume. We recommend customers to place their orders early during these times to ensure timely delivery.

Delays:

While we work diligently to meet our estimated timelines, unforeseen delays may occasionally occur. Rest assured, HatLeaders is committed to keeping you informed and delivering your order as quickly as possible.

If you have any questions about our shipping policy, please don’t hesitate to reach out to our customer support team.